The rise of CX: could a career in customer experience be for you in 2024? – Growth company

As the saying goes: the customer is always right.

For many technology companies, this saying has taken on new meaning as personalized customer experiences and prioritizing a customer-centric culture have become intrinsic to success in the wake of emerging technologies.

While there is much debate and speculation about the role AI will play in the future of customer experience and customer service, providing seamless service is still largely the responsibility of human employees.

Outsourcing any part of customer service to chatbots can often lead to failure. According to Accenture’s Life Trends 2024 report, 41 percent of frequent technology users say technology has both complicated and simplified their lives.

So instead of an either/or situation, companies are increasingly turning to data-driven insights to provide CX teams with the information and tools needed to deliver the kind of customer service that sets them apart from competitors in the marketplace.

This is especially true within the competitive field of fintech, where excellent CX can make all the difference when it comes to customer retention.

Skills for the future

Although CX didn’t really exist a decade ago, it is now a crucial component for all technology companies and as such is proving to be a secure career option within the technology sector.

It’s also a great place to go from other areas, especially for analysts who are used to collecting data, and for company directors who are well-versed in interpreting and implementing analysts’ findings to identify new areas of growth.

According to the World Economic Forum’s (WEF) Future of Jobs 2023 report, analytical thinking and creative thinking will be the most in-demand skills in 2027, and both lend themselves perfectly to a career in CX.

If you’re ready to find your next customer experience opportunity, the GrowthBusiness careers platform is the ideal place to focus your search. It contains thousands of vacancies across the sector. Check out the three vacancies below to get started.

Director of Customer Transformation, PwC, London

PwC’s consulting practice has ambitious growth plans and as Customer Transformation Director you are tasked with helping clients achieve sustainable growth by transforming and aligning their strategy, purpose and insight, customer and employee experience, operations, incentives and behavior – all accelerated by the right technologies.

To be successful in this role you will need a Salesforce technical background and experience successfully setting up and delivering large-scale technology transformation programs across customer and front office functions. You’ll also play a key role in helping grow the pipeline of Salesforce-related opportunities, shaping compelling proposals and leading Salesforce teams in delivering technical programs. View additional details here.

Healthcare Cloud Growth Executive, Oracle, London

Oracle’s technology and cloud sales division is building a team of experts to focus on the growth and stability of its healthcare vertical business in EMEA. As a healthcare cloud growth manager, you will report to the EMEA public sector sales leader and work with the local sales representatives and technical resources reporting to the local country (geo)cloud leaders.

You will identify, create, drive, influence and close major cloud deals with the support of the technical solutions engineering team and leverage existing Oracle Cloud capabilities to build on and shape opportunities in healthcare (existing footprint, deployment models, sovereign cloud, security, compliance architecture). View the full job description here.

Senior Customer Success Manager, PayPal, London

The Customer Success Management team delivers world-class service to help PayPal sellers succeed. This is achieved by building lasting relationships with key leaders in trade organizations. The company is currently looking for a Customer Success Manager to support sellers in the UK and proactively drive adoption of new services and products, uncover roadblocks and act as an advocate for sellers with internal teams to deliver the best customer success function for customers to build. Payments. As such, you identify opportunities where PayPal can help merchants grow their business, be competitive in their field, and deliver a world-class customer experience, both business and operational. More information can be found here.

Visit Growth Business’s careers site today for thousands of additional career opportunities in the technology sector.

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